Privacy Policy

1. Introduction

Apis Dynamics LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy complies with the General Data Protection Regulation (GDPR) for EU residents, the California Consumer Privacy Act (CCPA) for California residents, and other applicable privacy laws.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our services:

• Contact Information: Name, email address, phone number, company name
• Quote Requests: Project specifications, design files, quantity requirements
• Order Information: Shipping address, billing information, order history
• Communications: Messages you send us via email or contact forms
• Account Information: If you create an account, login credentials and preferences

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, click patterns
• IP Address: For security and analytics purposes
• Cookies: See our Cookie Policy for details

3. How We Use Your Information

We use collected information for the following purposes:

• Processing and fulfilling your orders
• Providing quotes and estimates
• Communicating about orders, quotes, and services
• Improving our website and services
• Analyzing usage patterns and optimizing user experience
• Sending marketing communications (with your consent)
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your data based on:

• Contract Performance: Processing necessary to fulfill orders and provide services
• Legitimate Interests: Improving our services, fraud prevention, and marketing to existing customers
• Consent: Where you have given explicit consent (e.g., marketing emails)
• Legal Obligation: Compliance with applicable laws and regulations

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Companies that help us operate (payment processors, shipping carriers, hosting providers)
• Business Partners: When necessary to fulfill your order (e.g., subcontracted manufacturing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill orders
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Quote requests are retained for 2 years. Order records are retained for 7 years for tax and legal purposes. Marketing consent records are retained until you withdraw consent plus 1 year.

7. Your Rights

7.1 All Users

• Access your personal information
• Correct inaccurate information
• Unsubscribe from marketing emails
• Request deletion of your information (subject to legal retention requirements)

7.2 GDPR Rights (EEA Residents)

• Right to access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

7.3 CCPA Rights (California Residents)

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access personal information
• Right to equal service and price (non-discrimination)

Note: We do not sell personal information as defined by the CCPA.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. International Data Transfers

Our servers are located in the United States. If you are located outside the US, your information may be transferred to, stored, and processed in the US. By using our services, you consent to this transfer.

For EEA residents, we ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses where applicable.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

For GDPR-related inquiries, you may also contact your local data protection authority if you believe we have not adequately addressed your concerns.